Due to our inability to meet NAIC approved banking standards, DCI was forced to withdraw from the market and its contract holders. Based on NAIC banking standards, there are two types of faithful performance of the provider; either to maintain a net worth of one hundred million dollars or insurance all service contracts under reimbursement policy. DCI is forced to be the later. We are unable to make payment directly to a service provider.
Claims are accepted on a reimbursement basis only. Payment will be made to the homeowner directly for covered repairs.
To submit for reimbursement mail the following information to: DCI P.O. Box 1358 West Plains, MO 65775.
- Copy of technicians estimate stating cause of failure
- Brand Name
- Model Number
- Serial Number
- Approximate age of unit
- Part Number of any parts needed.
- Copy of the final bill with all pricing listed.
Once all information has been received, processing will take up to 8 to 12 weeks due to the fact DCI has withdrawn from the market. Response times have been dramatically affected by this changed. Copied below is another option from your terms and conditions.
(D.) Mutual agreement of DCI and You. You may cancel within the first 30 days of the order date for a refund of the paid contract fees, less any service costs incurred by DCI. If canceled after 30 days, You shall be entitled to a pro rata, figured by full month periods, refund of the paid contract fee for the unexpired term, less a $50 administrative fee, less a $50 payment plan set up fee when contract fees are not paid in full and any service costs incurred by DCI.
We apologize for this inconvenience,
DCI Warranty Services